FAQ
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
The Basics
Product TLC
Hereβs how to take care of your pieces:
Materials and Functions
Didnβt find your answer?
Donβt hesitate to contact us
Below are some common questions about shipping, returns, and exchanges
Spend $75 or more and get Free Standard Shipping. Less than that? &LIVY charges a standard flat rate shipping free.
That's a combo of our packing speed (swift) and where you're at. But remember, every package starts its journey in Rhode Island.
Anywhere in the U.S., including its territories. Yes, U.S. Virgin Islands and Puerto Rico, looking at you. Hi :)
We have a 30-day return/exchange period from the date of receipt, no questions asked. If you got cold feet after getting your item, send us an email at customerservice@andlivy.com with the order details and we'll guide you. Returns must be in its original state; untouched, unloved, and in its original packaging.
Once we check the return, give us 5-10 business days. Your bank might need more time. Weβll notify you by email. Keep an eye out.
All the details are on the product page, along with the functions and meanings of each piece. Or you can reach out to us and weβll fill you in
Donβt shake it too hard; weβve got you. Reach out to our fit-fixing customer service. Theyβve got tape measures and empathy. Email us Customerservice@andlivy.com
Itβs not inconsistency, itβs uniqueness - like everything made in nature, our stones are individuals. Each one's got its own fingerprint. Less inconsistency, more personality.
Every &LIVY piece gets a bonus step before it leaves us and enters the world. We infuse every piece with actual positive energy, or as the sciencey people say, "subtle energy." It's not industry standard, but then again, neither are we. It's our way of ensuring each piece isn't just pretty, but a vibe, helping your vibe.
Hereβs how to take care of your pieces:
Dirt & Oil: your jewelry loves attention but hates grime. A simple wipe down with a soft cloth does wonders.
Deep Clean: mix gentle soap and warm water. Swirl your piece in this luxe bath, then pat it dry. Notice the word "gentle" - don't go rogue with aggressive cleaners.
Separation is Needed: store pieces apart to avoid a tangled, scratched mess. Hang expandable necklaces; they like to stretch their legs.
Toxic Relationships: avoid perfume, hairspray, and lotions on your jewelry like you avoid that one ex in public.
Take them off: swimming, bathing, or deep cleaning your house on a Sunday morning to the best of the 90s playlist? Remove your jewelry first.
Dry Off: before you go to bed, moisturize. Before your jewelry does, make sure itβs dry.Β
And that's it.
Let's talk about versatility. Itβs like having 15 necklaces in one, because they go from choker to 24β and anywhere in between. Here's how they work:
Materials & Adjustability
The User Manual, but Fashionable:
Shorter: Hold the two slider beads and gently pull apart.
Longer: To adjust longer, hold the silk strands and gently pull them outward. No, it won't break.
So there it is. One necklace to rule them all.
From choker to long-layered statement, the &LIVY Silk Slider has you covered. Literally.