We start with high-quality recycled brass.  Next up, we use 99.999% silver or 24K gold and take it through our proprietary process that creates a vintage look while strengthening it. This eco-friendly, proprietary process also makes it tarnish-resistant and hypoallergenic. And, as always, it’s nickel-free. Only the finest for your skin, darling. We got you.

• Your heaven hoop earrings love attention but hate grime. A simple wipe down with a soft cloth does wonders for the dirt and oil that happens to the best of us.
• Need a deep clean? Mix gentle soap and warm water. Notice the word “gentle” — don’t go rogue with aggressive cleaners. Give your pieces a bath, then pat it dry.
• Avoid perfume, hairspray, and lotions on your heaven hoop earrings.
• Remove before swimming, bathing, or deep cleaning your house to the best of the 90s playlist. 
• Store your heaven hoop earrings in a cool, dry place when you’re not wearing it.

• Shipping is free when you spend more than $75.
• Shipping rates are based on the weight and dimensions of the total package.
• The delivery time is a combo of our packing speed (swift, we swear) and where you’re at.
• We ship anywhere in the U.S., including its territories. Yes, U.S. Virgin Islands and Puerto Rico, looking at you. Hi :)
• All orders ship directly from our fulfillment center in Rhode Island, the Jewelry Capital of the World™.
• We have a 30-day return/exchange period from the date of receipt, no questions asked. If you got cold feet after getting your item, send us an email at customerservice@andlivy.com with the order details and we'll guide you. Returns must be in its original state; untouched, unloved, and in its original packaging.
• Refunds are processed within 5-10 business days in accordance with your bank provider. When a refund is initiated, you will receive a confirmation via email.